Go to content
  • Menu
  • New Arrivals
  • Brands
  • Men
  • Women
  • Children
  • Brands
  • Outlet
  • My Account

    My Account

    Back
    • Account Details
    • Order History Summary
    • Manage Cards
    • Manage Address Book
    • Change Password
  • Help
  • Jobs
  • Store Locator
  • Currency (£ GBP)
    Currency Back
  • Sign In
ENDS MIDNIGHT TONIGHT - FREE STANDARD UK DELIVERY OVER £150
Search
cruise
Search
Wish List 0
Checkout
Bag is empty
My Bag items: Basket Checkout total:
Loading...

My Bag

Discount:
Total:
View Bag Secure Checkout

The item was successfully added to your Wish List

Sign In

£ GBP

Currency
Currency
STORES
  • New Arrivals
  • Brands
  • Men
  • Women
  • Children
  • Brands
  • Outlet
Search
Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - My order has been cancelled but it appears that I have still been charged?

ANSWER

As with the majority of online retailers, once your have entered your payment details your bank will place an authorisation against that full order amount in your account. This will show as a pending amount on your statement but will not actually be taken by us.

As soon as we cancel an order we automatically send information to your bank to ask them to release any outstanding authorisation. This process will take up to 5 days depending on your bank's procedures. For orders placed from overseas this may take longer. Please contact your bank for details.

Other related Answers

  • Returns and Exchanges
  • Refunds
  • Faulty Products
  • Cancelled/Failed Orders
  • Unable to Exchange
  • Two Charges for Order

Help Topics

  • Getting started
  • Placing Orders
  • Delivery Info
  • Product Info
  • Completed Orders
  • Existing Orders
  • Contact Us
  • Delivery FAQs
  • Technical Issues
  • Other Information
  • Terms and Conditions

Contact us

Still can't find the right answer?

Use our contact form to get the answers you need.

Our stores

Want to find your closest store?

View our store finder to find all our stores in your area.

Delivery cost

How much is delivery to my country?

View our delivery table to see how much it costs for delivery.

Sign up for exclusive updates

Shopping

  • Track Order
  • Delivery
  • Returns
  • Stores
  • Brands
  • STUDENT DISCOUNT

Help

  • About
  • Terms And Conditions
  • Customer Service
  • Contact
  • Jobs And Careers
  • Sitemap

Stores

Find your nearest store...

About Us

All about Cruise Fashion

A-Z Designers

A-Z of featured designers
  • Stores

    Find your nearest store...
  • About Us

    All about Cruise Fashion
  • A-Z Designers

    A-Z of featured designers
  • facebook
  • twitter
  • instagram
Copyright 2019 by Cruise Fashion
payment

Cookies

We use cookies to give you the best customer experience possible. If you continue to use our website, we will assume you are happy to receive cookies from us and our partners. More info