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ANSWER

We are sorry to hear you believe your item is faulty.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns,
Cruise Fashion,
Martland Park,
Challenge Way,
Wigan.
WN5 0LD.

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product

As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days. Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.

Terms and Conditions

Welcome to the Cruise Fashion website terms and conditions.

The Website is operated by SportsDirect.com Retail Ltd., whose registered address is SportsDirect.com Retail Ltd., Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number: 03406347.

Click on the links below to see the relevant terms and conditions:

• For customers located in the UK: Wareshop2 UK Terms and Conditions

• For customers located outside of the UK: Wareshop2 Non-UK Terms and Conditions

If you have any questions about our website please contact customer services.

Terms and conditions are subject to change at any time.

20% OFF USING CODE BF20

Online promotion runs from 00:01 Thursday 24th November until 23:59 Monday 28th November 2016 (all times listed are GMT).

BF20 will take 20% off all products on site which are included in the promotion, brand exclusions apply.

Brand exclusions include Stone Island, Canada Goose, Moncler, Mulberry, Louboutin, Valentino, Gucci, Dolce & Gabbana and Saint Laurent.

There is no maximum or minimum spend and customers are able to purchase as many items within the promotion they wish.

Promotion is running in store and online.

E-vouchers and discount codes cannot be used in conjunction with the promotion, including Cool Card holders.

Owing to exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions at any stage but will always endeavor to minimize the effect to participants in order to avoid undue disappointment.

Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction.

NOVEMBER BLACK FRIDAY 2016. £40 VOUCHER FOR EVERY £200 SPENT.

1. Online promotion runs from 00:00 24th November 2016 until 23:59 November 28th 2016 (all times listed are GMT).

2. All successful orders placed between these dates are eligible to receive a £40 voucher for every £200 spent (excluding postage costs for online orders). There is no maximum spend and therefore no maximum voucher value.
Spend is cumulative. Example: spend £200 in one transaction and receive £40, spend £400 and receive £80.

3. Vouchers will be issued automatically upon despatch of your order or on Tuesday 29th November 2016, whichever is the latter, vouchers will relate to the net value of that order, excluding postage fees.

4. Click and Collect customers will only receive their voucher(s) once their order is in store or on Tuesday 29th November 2016, whichever is the latter.

Vouchers will under no circumstances be issued for the following:

  • Items that are cancelled from an order or out of stock.
  • Orders which must be placed again after the promotion date.
  • Orders that have been paid either in part or entirely using a gift card or voucher.
  • Orders that include the purchase of a gift card.

5. In the event of refunded goods, vouchers will automatically become invalid and cancelled items, exchanges or pre-ordered items will not be counted in the total spend.

6. Voucher will be issued for and can be redeemed on new season, sale/clearance items.

7. E-vouchers may be transferred as gifts.

8. E-vouchers can be redeemed online on this website or in store.

9. No cash alternatives are available and vouchers are non-refundable.

10. All E-vouchers are valid from 29th November 2016 to 29th November 2018 and must be redeemed within this time.

Please see our gift voucher terms and conditions for all queries related to the use of online credit.

27-MAY-16. £30 VOUCHER FOR EVERY £150 SPENT.

1. Online promotion runs from 00:00 27th May 2016 until 23:59 30th May 2016 (all times listed are GMT).

2. All successful orders placed between these dates are eligible to receive a £30 voucher for every £150 spent (excluding postage costs for online orders). There is no maximum spend and therefore no maximum voucher value.
Spend is cumulative. Example: spend £300 in one transaction and receive £60, spend £450 and receive £90.

3. Vouchers will be issued automatically on Tuesday 31st May 2016 or upon despatch of your order, whichever is the latter, vouchers will relate to the net value of that order, excluding postage fees.

4. Click and Collect customers will only receive their voucher(s) on Tuesday 29th May 2016 or once their order is in store, whichever is the latter.

Vouchers will under no circumstances be issued for the following:

  • Items that are cancelled from an order or out of stock.
  • Orders which must be placed again after the promotion date.
  • Orders that have been paid either in part or entirely using a gift card or voucher.
  • Orders that include the purchase of a gift card.
  • Orders that include any other discount, offer or promotion including voucher codes and discount codes.

5. In the event of refunded goods, vouchers will automatically become invalid and cancelled items, exchanges or pre-ordered items will not be counted in the total spend.

6. Voucher will be issued for and can be redeemed on new season, sale/clearance items.

7. E-vouchers may be transferred as gifts.

8. E-vouchers can be redeemed online on this website or in store.

9. No cash alternatives are available and vouchers are non-refundable.

10. All E-vouchers are valid from 31st May 2016 to 31st May 2018 and must be redeemed within this time.

Please see our gift voucher terms and conditions for all queries related to the use of online credit.

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Tel: 0845 1641758

or use our contact form

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