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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - Can I return items for a refund?

ANSWER

If a refund is payable to you we will refund the money using the same method originally used by you to pay for your purchase. If a refund cannot be made to the original payment method then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will be issued as a Gift Card [or e-voucher]. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item which we have received back.

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with our freepost address that due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns
Cruise Fashion
Martland Park
Challenge Way
Wigan
WN5 0LD.

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