We are sorry to hear you believe your item is faulty, Please return the goods back to us including details where possible of:
> Your Order Number
> Product Code/Product Name
> Details of the fault
> Whether you would prefer a refund or replacement
We advise that you send items back via registered post. The return address is:
As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days. Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.