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ANSWER

We are sorry to hear you believe your item is faulty.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns,
Cruise Fashion,
Martland Park,
Challenge Way,
Wigan.
WN5 0LD.

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product

As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days. Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.

Contact Us

To save you time we have printed the answers to some of our most common questions in our FAQs section.

The answer to your query should be found within this section so please view before contacting us.

Please only contact us if your query is not answered here.

If our FAQs section is unable to answer your query please contact us by using the form or postal address below. Please choose the question that best matches your query and to ensure that your query is processed as quickly as possible please make sure that you provide as much detail as possible, such as reference to any previous correspondence concerning the issue, parcel tracking numbers etc.

In the event that we are unable to resolve your complaint, you may wish to pursue alternative dispute resolution through the Online Dispute Resolution platform. The platform can be found at http://ec.europa.eu/odr.

By email

To: Customer Services (customercare@cruisefashion.com)

By post

Cruise Fashion

Martland Park,
Challenge Way,
Wigan.
WN5 0LD.

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